VA Glossary
5 terms defined. Each entry: definition, example, why it matters to the buyer.
Service Models
Dedicated VA Service
A virtual assistant model where one specific assistant works exclusively with you — not shared across a pool of clients. The basis for services like Belay, Time Etc, and Wishup.
Pool VA Service
A virtual assistant model where your requests go to whichever available assistant is free, not a single dedicated person. The basis for services like Fancy Hands and Magic.
Hiring & Operations
Onboarding Period
The calibration period after hiring a VA where productivity is below steady-state. Typically 2–6 weeks for dedicated services. The hidden cost that marketing pages don't price in.
Replacement Guarantee
The policy that lets you swap your assigned VA without paying a new onboarding fee or losing service continuity. A critical feature evaluation criterion for dedicated VA services.